General
- We have no insurance for members
- We reserve a right to decline membership requests
- We may run occasional promotions and test different pricing models
- Member makes an official agreement with us when they sign up
- Details of the agreement are listed in the sign-up form and in these terms. These details include billing cycle, payment method, selected tier, cancellations, etc.
- Breaking the terms causes a 60€ fine
- Bad or harmful behavior is not tolerated. We reserve the right to terminate the membership without refunds.
Membership
- Membership with all its benefits and bonuses are personal
- Membership can be transferred to another person with a 10€ handling fee. Loyalty bonuses will not transfer.
Payments
- Member approves automatic membership fee charges on card on file
- We use 3rd party provider (Stripe) to save and handle all card payments
- Member can pre-pay their upcoming fees using alternative payment methods, including cash, ePassi, Smartum and Edenred payments
- Employee benefits (ePassi, Smartum, Edenred) are personal, non-refundable, and cannot be converted to cash or transferred to another person.
- If member has outstanding payments due 7 days, they will be invoiced
- Invoicing fee is 5€ per invoice
- For overdue invoices, standard late-fees and reminder fees can be collected
Satisfaction guarantee
- New members have a 14-day risk-free satisfaction guarantee. If dissatisfied, we give a full refund and terminate the membership immediately.
- Dissatisfaction needs to be expressed within the first 14 days via email
- Member agrees to join a short feedback interview if dissatisfied
Cancellation
- Cancel membership, once requested, the membership terminates after the next full billing cycle
- Once membership terminates, member loses all gained loyalty bonuses
Pauses
- Membership can be paused for free 2 times a year, 1-8 weeks at the time. Normally 5€ pause fee.
- During the down seasons (winter and summer break) group trainings are automatically paused for free.
Changes
- Member can change their membership plan for free
- When changing to a higher tier, change is applied immediately
- When changing to a lower tier, change is applied after the next full billing cycle
- We reserve the right to make changes to these terms. For any major changes, if a member declines to agree, membership terminates when new changes are applied.
Studio access
- Studio access via booking system and personal pin-code. You can bring a friend with you with a 5€ extra fee per session. Unauthorized access is not allowed.
- During the night time (21-09) noises and music must not reach neighbouring buildings
- Studio reserves the right to cancel any upcoming bookings if needed
Group training
- We may limit the number of spots available on each group
- We may require an application to join the groups
- We may offer member a free training plan until their spot in the group is confirmed